B2B FAQ: Answering Critical Procurement
1. Q: What is the typical MOQ for bulk orders of home decor set for living room?
A: Standard MOQ is 100 units per design, with flexibility for small-batch custom orders (MOQ 50 units) at a slightly higher unit price. Discounts apply for orders ≥500 units (10% off) and ≥1000 units (20% off).
2. Q: Can suppliers accommodate custom color schemes and material substitutions for sustainable requirements?
A: Yes. We offer custom color matching (Pantone or RAL codes) and material substitutions (e.g., organic cotton for standard cotton, recycled metal for virgin metal) with 2-3 weeks of additional lead time and no extra design fees for bulk orders.
3. Q: What quality control measures are in place to ensure consistency across large orders?
A: We implement AQL (Acceptable Quality Level) 2.5 standards, with 100% inspection of first production runs and 10% random sampling for subsequent batches. Third-party testing reports (e.g., SGS, Intertek) are provided upon request, covering material safety and durability.
4. Q: How are shipping damage and defective products addressed post-delivery?
A: We provide shipping insurance for all orders. Defective or damaged products must be reported within 7 days of delivery, with replacement units shipped within 10 days of confirmation. No-cost repair guides and replacement parts are available for minor issues.
